{"id":20536,"date":"2024-04-04T12:56:47","date_gmt":"2024-04-04T12:56:47","guid":{"rendered":"https:\/\/interface.media\/?post_type=executiveinsights&p=20536"},"modified":"2024-04-04T14:13:51","modified_gmt":"2024-04-04T14:13:51","slug":"servicenow-tech-disruption-delivering-change","status":"publish","type":"executiveinsights","link":"https:\/\/interface.media\/blog\/executiveinsights\/servicenow-tech-disruption-delivering-change\/","title":{"rendered":"ServiceNow: Tech disruption delivering change"},"content":{"rendered":"\n

While the whole world works towards automating as many processes as possible for efficiency\u2019s sake, businesses like ServiceNow <\/a>are supporting that change evolution. ServiceNow\u2019s platform serves over 7,700 customers across the world in their quest to eliminate manual tasks and become more streamlined. We spoke to Gregg Aldana about how it does this and the ways in which technology is evolving.<\/p>\n\n\n\n

Aldana is the Global Area Vice President, Creator Workflows Specialist Solution Consulting, at ServiceNow. Essentially, his department works on ServiceNow\u2019s low-code application development platform. This is as well as its automation engine, integration technology, generative AI development capabilities, text-to-code, and more. \u201cThe fun stuff,\u201d as Aldana puts it.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

The rise of hyper automation and generative AI<\/h2>\n\n\n\n

As someone who has witnessed considerable change, Aldana has watched the way digital transformation has evolved. He’s also aware of the implications of that evolution. One of the current buzz terms for digital transformation is \u2018hyper automation\u2019. It’s a phrase that\u2019s being touted by technology analysts as the next big thing.<\/p>\n\n\n\n

\u201cI think this term is very appropriate, given what\u2019s going on right now,\u201d says Aldana. \u201cEspecially the \u2018hyper\u2019 part, because the pace at which we have to automate their processes is astronomical. COVID-19 pushed this and caused a major leap forward in acceleration when remote work became standard. People could no longer rely on manual business processes. The pandemic exposed a lot of gaps, so there was this race to digitise things that weren\u2019t digitised before.\u201d<\/p>\n\n\n\n

Thus, COVID-19 was a lightning rod for change, whether people immediately realised it or not. As for ServiceNow, it doubled the size of its low-code application development (App Engine) new business during the first year of the pandemic. There\u2019s been enormous further growth since then because there has been such demand for those kinds of paid app dev technologies for automating workflows and intelligent business processes. <\/p>\n\n\n\n

Now as companies are coming out of 2023 and into 2024, generative AI technologies are allowing organisations to intelligently automate on a scale never seen before. ServiceNow was one of the first companies to launch native generative ai capabilities into its cloud-based platform as part of a partnership with NVIDIA<\/a> in May 2023.  <\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

The benefits of low-code development<\/h2>\n\n\n\n

The citizen developer programme is something that came about as part of ServiceNow\u2019s desire to help support the global drive towards automation that\u2019s required. According to IDC<\/a>, the volume of automation that needs to be accomplished in the next two-to-three years is around 750 million new apps being built. Some are even predicting a billion. Aldana believes we cannot simply hire our way out of this problem. <\/p>\n\n\n\n

\u201cThere aren\u2019t enough developers in the world,\u201d he says. \u201cIf you go on the Google Play store right now, there are several million apps but nowhere near what we need. That\u2019s one of the reasons there\u2019s been such an interest in low-code and no-code technologies and citizen developer programmes.\u201d<\/p>\n\n\n\n

Read the full story he<\/strong><\/a>re<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Gregg Aldana, Global Area Vice President, Creator Workflows Specialist Solution Consulting at ServiceNow, on how a disruptive approach to technology can drive innovation<\/p>\n","protected":false},"author":427,"featured_media":20546,"template":"","categories":[149,190,3],"tags":[199,54,25],"class_list":["post-20536","executiveinsights","type-executiveinsights","status-publish","has-post-thumbnail","hentry","category-magazine","category-s","category-the-interface","tag-change-management","tag-digital-disruption","tag-digital-transformation"],"acf":[],"yoast_head":"\nServiceNow: Tech disruption delivering change - Interface<\/title>\n<meta name=\"description\" content=\"ServiceNow's Gregg Aldana on disruptive technology, the importance of change management, and the shifting IT landscape\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ServiceNow: Tech disruption delivering change\" \/>\n<meta property=\"og:description\" content=\"ServiceNow's Gregg Aldana on disruptive technology, the importance of change management, and the shifting IT landscape\" \/>\n<meta property=\"og:url\" content=\"https:\/\/interface.media\/blog\/executiveinsights\/servicenow-tech-disruption-delivering-change\/\" \/>\n<meta property=\"og:site_name\" content=\"Interface\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-04T14:13:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/interface.media\/wp-content\/uploads\/sites\/3\/2024\/03\/MicrosoftTeams-image-151.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"701\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/interface.media\/blog\/executiveinsights\/servicenow-tech-disruption-delivering-change\/\",\"url\":\"https:\/\/interface.media\/blog\/executiveinsights\/servicenow-tech-disruption-delivering-change\/\",\"name\":\"ServiceNow: Tech disruption delivering change - 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