{"id":22830,"date":"2025-04-24T16:17:58","date_gmt":"2025-04-24T15:17:58","guid":{"rendered":"https:\/\/interface.media\/?p=22830"},"modified":"2025-04-24T16:18:05","modified_gmt":"2025-04-24T15:18:05","slug":"report-warns-of-digital-dexterity-crisis-threatening-ai-implementation","status":"publish","type":"post","link":"https:\/\/interface.media\/blog\/2025\/04\/24\/report-warns-of-digital-dexterity-crisis-threatening-ai-implementation\/","title":{"rendered":"Report warns of \u201cdigital dexterity crisis\u201d threatening AI implementation"},"content":{"rendered":"\n

A new report by Nexthink warns that a lack of readiness to adopt AI could undermine organisations\u2019 efforts to adopt the technology. <\/p>\n\n\n\n

Organisations will spend $5.61 <\/a>trillion on IT in<\/a> 2025<\/a>, with $644 billion<\/a> going towards Generative AI alone. According to a new report from digital employee experience (DEX) management company Nexthink, 66% of IT decision makers say their organisation rolls out a new application, tool, or platform every month.<\/p>\n\n\n\n

Despite widespread enthusiasm for the technology among companies looking to create efficiencies, cut costs, and replace human workers (in both the public and private sectors \u2014 even in the US government<\/a>), Nexthink\u2019s report warns that a \u201clack of employee readiness to adopt and confidently use AI could see investments go up in smoke.\u201d<\/p>\n\n\n\n

Nexthink: the Science of Productivity<\/em><\/strong><\/h3>\n\n\n\n

Nexthink\u2019s report, \u2018The Science of Productivity: AI, Adoption, And Employee Experience<\/a>\u2019 report details the findings of a survey of 1,100 global IT decision makers. In the report, 95% of IT leaders said that they expect the upcoming wave of AI-powered digital transformation to be the most impactful and intensive seen thus far, as the latest phase (agentic AI) promises better, more independent AI solutions<\/a> that can act with less human supervision.\u00a0<\/p>\n\n\n\n

However, the majority of IT leaders (92%) surveyed also said they believe this new era of digital transformation will increase digital friction. The abiding opinion was that fewer than half of employees (47%) have the requisite digital dexterity to adapt to technological changes. Almost nine-in-ten leaders said they expect workers to be \u201cdaunted\u201d by new technologies like Generative AI.<\/p>\n\n\n\n

\u201cOrganisations are spending trillions on IT<\/a> to digitally transform, but without their people on board, it\u2019s a fast track to failure,\u201d said Vedant Sampath, CTO at Nexthink. \u201cToo many employees are left grappling with unfamiliar AI tools because they lack digital dexterity: the ability to confidently embrace new technologies. IT teams, meanwhile, are flying blind without visibility into where things are going wrong. Transformation isn\u2019t just about rolling out new tech; it\u2019s about enabling people to use it effectively. If businesses don\u2019t end this digital dexterity crisis, they\u2019ll end up with cutting-edge AI tools \u2013 but a workforce that can\u2019t use them. That\u2019s a one-way ticket to watching AI investments go up in smoke.\u201d<\/p>\n\n\n\n

The risk of laying GenAI failure at employees\u2019 feet<\/em><\/strong><\/h3>\n\n\n\n

IT leaders agree that resolving this digital friction and improving the employee experience must be a priority. The risk, they say, is that failed AI adoptions eat up budgets without creating tangible value for the business. <\/p>\n\n\n\n

At the same time, 42% of IT leaders admitted to Nexthink that they struggle to put an exact monetary value on AI investments<\/a>, while 93% want to improve their ability to identify underperforming investments.<\/p>\n\n\n\n

Regardless, IT leaders still anticipate a 43% rise in the volume of AI applications over the next three years.\u00a0<\/p>\n\n\n\n

The data matches up with a report by the World Economic Forum<\/a>, which found earlier this year that 41% of employers intend to downsize their workforce as AI automates certain tasks.\u00a0<\/p>\n\n\n\n

But this rapid expansion of AI adoption is, Nexthink says, stretching IT teams to breaking point. Almost 70% admitted that there are too many users in the organisation for IT to provide adequate adoption support for everyone. Without proper guidance, application rollouts suffer, leading to lower productivity (61%), reduced collaboration (51%), increased IT support tickets (46%), and higher employee dissatisfaction (46%).<\/p>\n\n\n\n

\u201cDigital transformation lives and dies by the employee experience,\u201d added Sampath. \u201cIf IT teams can\u2019t effectively guide employees through adoption, businesses will never unlock the full value of their investments. DEX is no longer a nice-to-have; it\u2019s business critical. Without it, IT leaders will struggle to measure impact, let alone maximise returns, and risk seeing their transformation efforts stall before they even get off the ground.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

A new report by Nexthink warns that a lack of readiness to adopt AI could undermine organisations\u2019 efforts to adopt the technology. <\/p>\n","protected":false},"author":480,"featured_media":22831,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"apple_news_api_created_at":"2025-04-24T15:18:03Z","apple_news_api_id":"ae73f3e0-5e31-483a-aacd-3a7e66cf7187","apple_news_api_modified_at":"2025-04-24T15:18:03Z","apple_news_api_revision":"AAAAAAAAAAD\/\/\/\/\/\/\/\/\/\/w==","apple_news_api_share_url":"https:\/\/apple.news\/ArnPz4F4xSDqqzTp-Zs9xhw","apple_news_cover_media_provider":"image","apple_news_coverimage":0,"apple_news_coverimage_caption":"","apple_news_cover_video_id":0,"apple_news_cover_video_url":"","apple_news_cover_embedwebvideo_url":"","apple_news_is_hidden":"","apple_news_is_paid":"","apple_news_is_preview":"","apple_news_is_sponsored":"","apple_news_maturity_rating":"","apple_news_metadata":"\"\"","apple_news_pullquote":"","apple_news_pullquote_position":"","apple_news_slug":"","apple_news_sections":[],"apple_news_suppress_video_url":false,"apple_news_use_image_component":false,"footnotes":""},"categories":[3],"tags":[],"topic":[614],"class_list":["post-22830","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-the-interface","topic-data-ai"],"acf":[],"apple_news_notices":[],"yoast_head":"\nReport warns of \u201cdigital dexterity crisis\u201d threatening AI implementation - 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