{"id":23659,"date":"2025-09-15T18:35:20","date_gmt":"2025-09-15T17:35:20","guid":{"rendered":"https:\/\/interface.media\/?p=23659"},"modified":"2025-09-15T18:35:26","modified_gmt":"2025-09-15T17:35:26","slug":"servicenow-supercharges-ai-adoption-for-enterprises-with-scalable-platform","status":"publish","type":"post","link":"https:\/\/interface.media\/blog\/2025\/09\/15\/servicenow-supercharges-ai-adoption-for-enterprises-with-scalable-platform\/","title":{"rendered":"ServiceNow supercharges AI adoption for enterprises with scalable platform"},"content":{"rendered":"\n<p><a href=\"https:\/\/www.servicenow.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">ServiceNow<\/a> the AI platform for business transformation, has unveiled its new\u00a0<a href=\"https:\/\/www.servicenow.com\/now-platform\/latest-release.html\" target=\"_blank\" rel=\"noreferrer noopener\">Zurich platform release<\/a>. It delivers breakthrough innovations with faster multi-agentic AI development, enterprise-wide AI platform security capabilities, and reimagined workflows. New intelligent developer tools enable secure vibe coding with natural language. This helps turn employees into high-velocity builders and creators and lower the barrier to app creation. Built-in security capabilities, including ServiceNow Vault Console and Machine Identity Console, natively secure sensitive data across workflows. This governs integrations to help organisations scale Agentic AI and innovations with confidence. The introduction of autonomous workflows turns data into action through agentic playbooks. Uniquely offering the flexibility to apply AI and human input in workflows where and when it&#8217;s needed for greater control and efficiency.\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-ai-transformation-with-servicenow\">AI Transformation with ServiceNow<\/h3>\n\n\n\n<p>Enterprise leaders are racing to move beyond table-stakes AI implementations to unlock transformative, tangible results.\u00a0 According to Gartner, \u201cBy 2029, over 60% of enterprises will adopt AI agent development platforms to automate complex workflows previously requiring human coordination.\u201d The ServiceNow AI Platform delivers this\u00a0<a href=\"https:\/\/www.servicenow.com\/blogs\/2025\/enterprise-low-code-leader-6-years\" target=\"_blank\" rel=\"noreferrer noopener\">transformational promise<\/a>\u00a0across the enterprise. It underpins a new era of highly efficient human-AI collaboration.\u00a0<\/p>\n\n\n\n<p>\u201cZurich marks a turning point for enterprise AI. ServiceNow is delivering multi-agentic AI systems in production that are not just powerful, but governable, secure, and built for scale,\u201d said Amit Zavery, president, COO, and chief product officer at ServiceNow. \u201cWe are transforming the enterprise tech stack to be AI-native. From autonomous workflows that act on data with precision, to developer tools that democratise high-velocity innovation. With built-in controls for security, risk, and compliance, we\u2019re helping organisations move beyond experimentation. And into a new era of intelligent execution.\u201d\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-vibe-coding-meets-enterprise-scale\"><strong>Vibe Coding Meets Enterprise Scale<\/strong>\u00a0<\/h3>\n\n\n\n<p>According to Gartner, \u201cAgentic AI features will be near ubiquitous, embedded in software, platforms and applications, transforming user experiences and workflows.\u201d\u00a0The introduction of ServiceNow Build Agent and Developer Sandbox provides resources for employees to work with AI more efficiently. They can now do this conversationally, and at scale, to solve real problems in every corner of the business.\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.servicenow.com\/products\/vibe-coding.html\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Build Agent<\/strong><\/a>\u00a0is a breakthrough for enterprise app creation\u2014bringing vibe coding to the rigor of the ServiceNow AI Platform. In seconds, employees can turn an idea into a production-ready application by asking in natural language. Say, \u201cCreate an onboarding app that assigns tasks to HR, IT, and Facilities,\u201d and Build Agent handles the rest. Design, build, logic, integrations, testing, and industry-leading governance included. What sets it apart is enterprise discipline: every app comes with audit trails, security, and compliance built in. Developers and citizen creators alike get the speed of AI with the confidence of enterprise-grade control, in a streamlined interface.\u00a0<\/li>\n\n\n\n<li><a href=\"https:\/\/www.servicenow.com\/community\/app-engine-blog\/zurich-release-brings-app-dev-to-the-beach\/ba-p\/3339173\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Developer Sandbox<\/strong><\/a>\u00a0empowers developers to build better applications, faster, while maintaining the highest standards of quality. Sandboxes provide isolated environments within a single instance, so multiple teams can collaborate, build, and test new features without conflicts, and rapid scale doesn\u2019t come at the cost of control. Teams can version, iterate, and deliver without waiting in line for developer resources. Developers can safely experiment with vibe coding, test AI-powered workflows, and resolve version control issues before changes go live. This reduces rework, shortens feedback loops, and helps teams ship higher-quality applications rapidly with lower risk.\u00a0<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-security-that-enables-ai-strategy\"><strong>Security That Enables AI Strategy<\/strong>\u00a0<\/h3>\n\n\n\n<p>As enterprises adopt autonomous workflows powered by agentic AI, securing how these systems access data and communicate across environments is essential. Zurich introduces new built-in AI platform security capabilities to make it easier to protect sensitive information. It can also govern integrations and manage growing AI footprints.\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The new<a href=\"https:\/\/www.servicenow.com\/products\/vault.html\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>ServiceNow Vault Console<\/strong><\/a>\u00a0provides a guided experience to discover, classify, and protect sensitive data across workflows. For example, an admin managing customer service operations can now identify personal data across tickets, apply different types of protection policies, and track compliance activity. The console also offers recommendations for protecting newly discovered sensitive data, along with customizable dashboards to monitor key metrics. What used to require manual configuration across multiple tools can now be managed in one place, with intelligent insights and a streamlined experience.\u00a0<\/li>\n\n\n\n<li><strong>Machine Identity Console<\/strong>\u00a0addresses the need for integration security with enterprise-grade authentication and authorization, delivering control over bots and APIs head on. As the ServiceNow AI Platform scales, every API connection, including those from AI agents, introduces another identity to manage and determine what it can access. This console gives platform teams visibility into all inbound API integrations using machine identities such as service accounts and keys, flags outdated or weak authentication methods, and provides clear steps to strengthen security. If an integration is using basic authentication or hasn\u2019t been active in 100 days, the console spots it and helps resolve it.\u00a0<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-digital-transformation\">Digital Transformation<\/h3>\n\n\n\n<p>\u201cAt Kanton Z\u00fcrich, digital transformation is central to how we deliver secure and efficient public services. Since 2018, ServiceNow has enabled us to centralize and standardize our processes with data security as a top priority,\u201d said J\u00fcrg Kasper, head of business solutions, Kanton Z\u00fcrich. \u201cZurich\u2019s latest advancements in both security and AI will allow us to automate more complex workflows, unlocking new efficiencies that enhance how we serve our citizens\u2014with greater speed, clarity, and assurance.\u201d&nbsp;&nbsp;<\/p>\n\n\n\n<p>Without built-in security and trust, scaling AI comes with risk.\u00a0These new security features in Zurich build upon ServiceNow\u2019s AI Control Tower,\u00a0<a href=\"https:\/\/www.servicenow.com\/company\/media\/press-room\/ai-control-tower-knowledge-25.html\" target=\"_blank\" rel=\"noreferrer noopener\">announced in May 2025<\/a>, which provides enterprise-wide visibility, embedded compliance, and end-to-end lifecycle governance for Agentic AI systems. By centralising oversight of every AI agent, model, and workflow, native or third-party, the AI Control Tower ensures organisations can scale AI with confidence, aligning innovation with enterprise-grade security and trust.\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-turn-data-into-outcomes-with-autonomous-workflows\"><strong>Turn Data Into Outcomes With Autonomous Workflows<\/strong>\u00a0<\/h3>\n\n\n\n<p>As organisations rapidly scale AI, they face the added challenge of delivering solutions consistently, reliably, and responsibly. Enterprises need the right guardrails, full visibility, and strong governance to achieve service delivery. Or they risk eroding trust and slowing results. <a href=\"https:\/\/interface.media\/blog\/executiveinsights\/servicenow-tech-disruption-delivering-change\/\">ServiceNow\u2019s AI Platform<\/a> does all this in a single platform. It sets a new standard for how organisations can create autonomous workflows to turn data into action and AI into measurable business impact.\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.servicenow.com\/products\/process-automation-designer.html\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Agentic playbooks<\/strong><\/a>\u00a0from ServiceNow bring people, automation, and AI together seamlessly, powering autonomous workflows. A traditional playbook is a structured sequence of automated steps. These are based on predefined business rules and processes\u2014ideal for ensuring consistency, efficiency, and trust. Agentic playbooks amplify this model by embedding AI into the trusted framework. AI agents eliminate manual effort, completing tasks in seconds and accelerating execution. This frees employees to focus on higher-value work where human judgment matters most. For example, in a credit card support situation, an agentic playbook can guide an AI agent to verify someone\u2019s identity. It can freeze a card, send a replacement and notify the customer while allowing a human agent to step in.\u00a0The result: governed, efficient, and trusted work\u2014supercharged by AI to deliver faster, smarter outcomes.\u00a0<\/li>\n\n\n\n<li>The ServiceNow Zurich platform release also seamlessly combines\u00a0<a href=\"https:\/\/www.servicenow.com\/products\/process-mining.html\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Process and Task Mining<\/strong><\/a><strong>\u00a0<\/strong>insights within a unified platform. These new capabilities give organisations an end-to-end understanding of how work gets done. Revealing where human expertise is essential, and where AI agents can deliver the greatest impact. With process intelligence built directly into the platform, customers can move seamlessly from insight to action. Streamlining operations, applying AI where it matters most. And accelerating real business outcomes without the complexity of disconnected legacy tools.\u00a0<\/li>\n<\/ul>\n\n\n\n<p>All features announced as part of the\u00a0<a href=\"https:\/\/www.servicenow.com\/now-platform\/latest-release.html\" target=\"_blank\" rel=\"noreferrer noopener\">ServiceNow AI Platform Zurich release<\/a>\u00a0are generally available and can be found in the\u00a0<a href=\"https:\/\/store.servicenow.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">ServiceNow Store<\/a><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Introducing the ServiceNow AI Platform Zurich release\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/D2CpKOknTSo?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Enterprise-wide AI platform security protects sensitive data and governs integrations to help organisations scale Agentic AI with confidence<\/p>\n","protected":false},"author":480,"featured_media":23660,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"apple_news_api_created_at":"2025-09-15T17:35:24Z","apple_news_api_id":"82ab7942-9edc-442e-acf5-e378646671e3","apple_news_api_modified_at":"2025-09-15T17:35:35Z","apple_news_api_revision":"AAAAAAAAAAAAAAAAAAAAAA==","apple_news_api_share_url":"https:\/\/apple.news\/Agqt5Qp7cRC6s9eN4ZGZx4w","apple_news_cover_media_provider":"image","apple_news_coverimage":0,"apple_news_coverimage_caption":"","apple_news_cover_video_id":0,"apple_news_cover_video_url":"","apple_news_cover_embedwebvideo_url":"","apple_news_is_hidden":"","apple_news_is_paid":"","apple_news_is_preview":"","apple_news_is_sponsored":"","apple_news_maturity_rating":"","apple_news_metadata":"\"\"","apple_news_pullquote":"","apple_news_pullquote_position":"","apple_news_slug":"","apple_news_sections":[],"apple_news_suppress_video_url":false,"apple_news_use_image_component":false,"footnotes":""},"categories":[190,3],"tags":[45,675],"topic":[614,650],"class_list":["post-23659","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-s","category-the-interface","tag-ai","tag-servicenow","topic-data-ai","topic-digital-strategy"],"acf":[],"apple_news_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v26.6) - 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